okbaj Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data okbaj collects, how it is used, who it may be shared with, and the rights you have over your own information.
Our Commitment to Your Privacy
This Privacy Policy applies to all users of the okbaj platform, including visitors who browse without registering and registered players who hold an active okbaj account. By accessing or using any part of the okbaj website at okbaj.bio, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
okbaj is committed to protecting your personal data in accordance with reasonable standards of care and applicable data protection principles. We collect only the data necessary to provide, secure, and improve the okbaj platform. We do not sell personal data to third parties for their own marketing purposes, and we do not share data except in the circumstances described in this policy.
This policy is written in plain, clear English so that every okbaj player — whether in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh — can understand exactly how their information is handled. If you have a question about this policy that is not answered here, you are welcome to contact us via the email address in the footer of this page.
Your Privacy at a Glance
Every page of the okbaj platform is served over HTTPS with SSL encryption, so data transmitted between your device and our servers is always protected in transit.
okbaj does not sell, rent, or trade your personal information to any third party for marketing or commercial profiling purposes. Your data exists to run your account, not to be monetised by someone else.
We do not share your contact details with advertisers or marketing partners. okbaj communications — promotional emails, SMS alerts, or in-platform notifications — come exclusively from okbaj and are subject to your communication preferences.
You may request deletion of your personal data at any time by contacting our support team. Requests are processed within 30 days, subject to any legal retention obligations that require us to keep certain records.
okbaj uses strictly necessary session cookies and optional analytics cookies. We do not use cross-site tracking cookies or third-party advertising pixels that follow you across the web.
1. Information We Collect
okbaj collects personal data through three channels: information you provide directly during registration and account use, information generated automatically by your interaction with the platform, and information received from third-party payment and identity verification partners where necessary to operate your account.
Information You Provide Directly
- Registration data: your full legal name, date of birth, Bangladesh mobile phone number, and password (stored in hashed form — we never store your plaintext password).
- KYC documents: government-issued photo ID (National ID Card, Passport, or Driving Licence), proof of address, and proof of payment method ownership, submitted when okbaj requests identity verification.
- Communication data: messages, emails, or chat transcripts you send to okbaj's customer support team, including the content and metadata of those communications.
- Preference data: language settings, notification preferences, responsible gaming limit configurations, and other account settings you update voluntarily.
Information Generated Automatically
- Device and technical data: your IP address, device type (smartphone model, operating system version), browser type and version, screen resolution, and connection type.
- Session and usage data: pages visited, time spent on each section, navigation path through the platform, games launched, bets placed, and deposit or withdrawal transactions initiated.
- Geolocation data: approximate geographic location derived from your IP address, used to confirm that access is originating from Bangladesh and to apply any region-specific platform settings.
- Cookie and tracking data: session identifiers, authentication tokens, and optional analytics data as described in the Cookies section below.
Information from Third Parties
- Payment confirmation data from bKash, Nagad, Rocket, Upay, or supported bank transfer gateways — specifically, transaction reference numbers and confirmation status. okbaj never receives your mobile banking PIN or password from these providers.
- Identity verification outcomes from KYC partners — specifically, a pass/fail result and any flags raised during the verification process. Document images are processed by the verification partner and are not permanently retained on okbaj servers.
- Fraud and risk signals from payment processors and anti-fraud service providers, used to protect the platform against financial crime and to protect you from unauthorised use of your account.
2. How We Use Your Information
okbaj uses the personal data it collects for the following specific purposes. We do not use your data for purposes that are incompatible with the ones listed here without first obtaining your explicit consent.
- Account creation and management: to register your account, verify your identity, process your deposits and withdrawals, maintain your transaction history, and respond to your support requests.
- Platform operation and security: to authenticate your login sessions, detect and prevent fraud, identify suspicious betting patterns, investigate potential breaches of our Terms & Conditions, and protect the integrity of games.
- Responsible gaming compliance: to enforce the 21+ age policy, apply the deposit limits and session reminders you have configured, manage self-exclusion requests, and identify players who may be exhibiting signs of problem gambling.
- Legal and regulatory compliance: to comply with anti-money laundering obligations, respond to lawful requests from competent authorities in Bangladesh, maintain records as required by applicable law, and report suspicious transactions where legally required.
- Service improvement and analytics: to analyse aggregated, anonymised usage patterns to identify areas where the platform can be improved, measure the performance of new features, and optimise the experience for players across Bangladesh.
- Personalised communications: to send you relevant promotional offers, bonus notifications, and platform updates that match your game preferences and activity history — subject always to your communication preferences and opt-out rights.
okbaj will not use your personal data for automated decision-making that produces significant legal or similarly significant effects without providing you with an opportunity to request human review of the decision. Routine risk scoring for fraud prevention and bonus abuse detection is not considered a "significant" automated decision within the meaning of this paragraph.
3. How We Share Your Information
okbaj does not sell, rent, or licence your personal data to third parties. We share data only in the specific, limited circumstances described below. In every case, data is shared only to the extent necessary for the stated purpose.
Permitted Sharing Categories
- Payment processors and mobile banking partners (bKash, Nagad, Rocket, Upay, and supported bank gateways): shared data is limited to the transaction amount, your registered mobile number or account identifier, and a transaction reference — sufficient to process and confirm your deposit or withdrawal.
- Identity verification (KYC) providers: your name, date of birth, and document images are shared with our KYC partner solely to complete the identity verification check required under our anti-money laundering obligations. The KYC partner is contractually prohibited from using your data for any other purpose.
- Law enforcement and regulatory authorities: okbaj will disclose personal data to competent authorities in Bangladesh when required to do so by a valid court order, regulatory directive, or applicable law. Where legally permissible, okbaj will notify you before making such a disclosure.
What We Never Do
okbaj never sells your data to data brokers, advertising networks, or marketing aggregators. We never share your data with other gambling operators, sports betting companies, or financial institutions for their independent commercial use. We never transfer your data outside of our established service provider network without first ensuring adequate safeguards are in place.
4. Payment Data and Financial Information
okbaj processes all financial transactions in Bangladeshi Taka (BDT) via third-party payment providers including bKash, Nagad, Rocket, and Upay. Because these transactions are processed by the payment providers themselves, okbaj does not directly receive or store your mobile banking credentials (PIN, password, or OTP) at any point.
What okbaj does retain in relation to your financial activity includes the following transaction-level records, which are maintained for account management and legal compliance purposes:
- Deposit and withdrawal records: date and time, amount in BDT, payment method used, and transaction reference number provided by the payment gateway.
- Payment method identifier: the mobile number or masked account number associated with the payment method you used, recorded to enforce our one-account and same-method-withdrawal policies.
- Balance history: a running record of your okbaj account balance, including real-money and bonus balances separately, used for dispute resolution, withdrawal processing, and audit purposes.
5. Cookies and Tracking Technologies
okbaj uses cookies and similar local storage technologies to make the platform function correctly, keep you logged in during your session, and — where you have consented — to collect anonymised analytics data that helps us improve the platform. We do not use third-party advertising cookies, social media tracking pixels, or any tracking technology that follows you across websites other than okbaj.bio.
Types of Cookies We Use
- Strictly necessary cookies: these are essential for the platform to operate. They maintain your login session, store your language and currency preferences, and manage CSRF protection tokens. These cookies cannot be disabled without breaking core platform functionality.
- Analytics cookies (optional, consent-based): where you have given consent, these cookies collect anonymised data about which pages you visit, how long you spend on each section, and which features you use most. This data is used in aggregate only and cannot be linked back to you individually.
- Functional cookies (optional): these remember your personalisation choices such as notification settings and responsible gaming limit configurations, so you do not need to re-enter them each time you log in.
You can manage your cookie preferences at any time through your device browser settings. Disabling analytics and functional cookies will not affect your ability to log in or use the core features of the okbaj platform. Disabling strictly necessary cookies will prevent you from logging in and using the platform entirely.
6. Data Retention
okbaj retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, subject to any minimum retention periods imposed by applicable law. The following retention periods apply:
- Active account data: retained for the lifetime of your account plus a minimum of 5 years after account closure, in accordance with standard financial record-keeping and anti-money laundering requirements.
- Transaction records: financial transaction logs, including deposit and withdrawal records, are retained for a minimum of 7 years from the date of the transaction, as required for financial audit and regulatory compliance purposes.
- Support correspondence: customer support chat transcripts and email correspondence are retained for 3 years from the date of the interaction, to enable us to resolve disputes and reference previous support history.
When the applicable retention period expires and there is no legal basis to retain the data further, okbaj will securely delete or anonymise the data so that it can no longer be linked to you. Anonymised, aggregated analytical data may be retained indefinitely as it does not constitute personal data.
7. Your Rights Over Your Personal Data
As an okbaj player, you have the following rights over the personal data we hold about you. To exercise any of these rights, contact our support team using the email address in the footer of this page. We will respond to all verifiable requests within 30 calendar days.
- Right of access: you may request a copy of all personal data okbaj holds about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
- Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Minor corrections (e.g. a misspelled name) can often be handled directly via our support team without a formal request.
- Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where there is no overriding legal basis for processing. Note that legal retention obligations may prevent full erasure of certain records.
- Right to restriction of processing: in certain circumstances (e.g. while a data accuracy dispute is being resolved) you may request that we restrict processing of your data to storage only, without using it for other purposes.
- Right to object to direct marketing: you may opt out of receiving promotional emails, SMS messages, or in-platform notifications from okbaj at any time by updating your communication preferences in your account settings or by contacting our support team.
okbaj will not charge you a fee for exercising any of the rights listed above. We may ask you to verify your identity before processing your request, to ensure that we do not disclose or delete data belonging to another person in response to a fraudulent request.
8. Security Measures
okbaj implements multiple layers of technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, the following protections are in place on the okbaj platform at all times:
- Transport Layer Security (TLS/SSL): all data transmitted between your browser or mobile device and okbaj servers is encrypted using current TLS standards, preventing interception by third parties.
- Password hashing: account passwords are stored using industry-standard one-way hashing algorithms. okbaj staff cannot read your password, and okbaj will never ask you for your password by email, SMS, or support chat.
- Access controls: access to personal data within the okbaj organisation is restricted to staff who have a legitimate need to process it for their job function. Access rights are reviewed regularly and revoked promptly when no longer needed.
- Fraud monitoring: okbaj operates automated fraud detection systems that flag unusual account activity, including unexpected login locations, atypical deposit patterns, and anomalous betting behaviour, triggering additional verification steps where appropriate.
If you believe your okbaj account has been accessed without your authorisation, contact our support team immediately using the email address in the footer. We will investigate within 24 hours, temporarily lock the account if required, and work with you to restore secure access.
9. Children's Privacy
The okbaj platform is strictly for adults aged 21 and above. okbaj does not knowingly collect personal data from any person under the age of 21. If you are under 21 years of age, you must not register an account, make a deposit, or use any feature of the okbaj platform.
If okbaj becomes aware that an account has been registered by or is being used by a person under 21, we will immediately suspend the account, delete any personal data collected from that individual to the extent legally permissible, and return any real-money balance to the payment method used for deposit after identity verification. Parents or guardians who believe a minor may have registered on the okbaj platform are encouraged to contact our support team immediately.
10. Changes to This Privacy Policy
okbaj may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to the platform. The "Last updated" date at the top of this document will always reflect the date of the most recent revision. We will not make retroactive changes that materially reduce your privacy rights without providing advance notice.
For material changes — those that significantly affect how we collect, use, or share your data — we will post a prominent notice on the okbaj platform at least 14 days before the change takes effect. Your continued use of the platform after the effective date of any revision constitutes your acceptance of the revised policy. If you do not agree with the revised policy, you may request account closure by contacting our support team.
11. Contact Us About Privacy
If you have a question, concern, or complaint about how okbaj handles your personal data, or if you wish to exercise any of your data rights described in Section 7, please contact our support team using the email address displayed in the footer of this page. Your message will be directed to the appropriate team member and you will receive an acknowledgement within 48 hours.
okbaj is committed to resolving all privacy-related enquiries promptly and transparently. If you are not satisfied with our response, you retain the right to raise your concern with any competent data protection or regulatory authority in Bangladesh.
Your Data Is Safe With Us
Play confidently at okbaj knowing your personal information is handled with care. Explore our casino, review our FAQ, or learn more about our responsible gaming commitments.